Terms & Privacy

By accessing the Authent-Ink website, submitting an order, or using any of our services, the client acknowledges that they have read, understood, and agree to be bound by these Terms of Service. If the client is placing an order on behalf of a company or organization, the client represents that they have the authority to bind that entity to these terms.

Authent-Ink records the physical motion of a user's handwriting and associates it with individual text glyphs. When text is processed, each glyph reproduces its corresponding recorded motion, resulting in a physically written, pen-on-paper output. This process does not use fonts or font rendering.

A controlled randomization layer introduces natural variation in pace, pressure, size, alignment, and slant, ensuring machined outputs are virtually indistinguishable from the human hand.

Products

Add-On Services

Authent-Ink reserves the right to reject any order at its discretion, including orders that do not meet our content guidelines or technical requirements. If an order is rejected, the party that placed the order will be notified via the contact information they provided and receive a full refund.

• Minimum order quantity is 2 units per order
• If the client's order includes custom materials we will contact the client using the information they provide to coordinate receiving them before production can begin

All orders are priced individually based on the client's specific requirements. If the client has a discount code, it must be entered before payment is processed for the discount to apply.

• Full payment is required before production begins
• Prices are quoted based on quantity, materials, and service options selected

Rush Orders

• Expedited orders incur an additional fee based on the client's request
• Expedited orders are submitted as quote requests (no payment required at submission)
• If approved, the client will receive a payment link via email
• If not approved, the client will be notified and the request will be archived
• Rejected rush orders cannot be converted to standard orders - the client must place a new order

During the order process the client will have the option to add custom materials such as custom handwriting, paper, envelopes, inserts, etc. to their campaign. If the client decides to include materials such as these, the client is responsible for providing them and ensuring they meet our production requirements.

Custom Material Requirements

• Width: Min 4" / Max 11"
• Height: Min 6" / Max 16"
• Paper weight: Must not exceed 250 g/m²
• Important: Linen texture, or slippery coated paper may cause production issues as it is tricky to work with

How We Collect Custom Materials

• We will contact the client using the information they provide to coordinate receiving their materials
• The client is responsible for ensuring their contact information is accurate and current
• We will attempt to reach the client at least 3 times

Handwriting Sessions

• Sessions must be completed in person and take approximately 20 minutes
• Production cannot begin until the client's session is completed
• We guarantee to store the client's handwriting profile for 30 days from capture. If the client's profile is lost or corrupted during this period, we will replace it at no cost
• If the client already has a profile on file from a previous order, they can let us know when we contact them to coordinate their handwriting analysis session - we will use their existing profile and refund the setup fee
• After 30 days, we may delete the client's profile for data management purposes. In the event this happens the client will need to pay for a new session to use their handwriting again

Signatures

• The client may only provide their own signature for capture
• Signatures must be used for ethical and lawful purposes only
• We will not replicate another individual's signature under any circumstances
• The client grants Authent-Ink a license to use their captured signature solely for the production of their order

Data the Client Provides

• Recipient information (names, addresses) uploaded via spreadsheet
• Merge fields for personalization (e.g., {{FirstName}}, {{LastName}}, {{Company}})
• Unique messages nested in pages of a Word document
• Data mapping and column assignments

Client Responsibilities

• Providing accurate data in the required format
• Mapping data fields correctly during the order process
• Ensuring merge fields match the client's spreadsheet columns
• Verifying addresses for accuracy and deliverability
• Reviewing previews to ensure the order appears as intended before submitting for production

Standard production time is 2-3 business days from payment confirmation.

Delivery Options

• Direct Mailing: We mail each note directly to its intended recipient via USPS
• Bulk Shipping: All completed notes shipped to a single address of the client's choosing

Shipping Methods

• Direct Mailing: Forever stamps are used to mail notes to individual recipients
• Bulk Shipping: Priority Mail is used for bulk shipments
• Expedited Orders: All options are on the table, including everything from freight to same day delivery

Estimated Shipping Times

Shipping times are estimated using USPS zone data from our facility in Palm Beach County, FL.

Delivery times depend on shipping method, destination, and USPS processing. We are not responsible for delays, loss, or damage caused by postal carriers after items leave our facility. Tracking information is provided when available.

How It Works

When the client opts into QR code tracking, each note will include a unique QR code that serves as a digital touchpoint. When scanned by recipients, it allows the client to drive web traffic and track campaign performance.

QR Code Destinations

The client's QR code can link to any of the following endpoints:

• Website: Any webpage
• Phone Call: Call the client's number
• Email: Send the client an email
• Google Review: Leave a review
• Social Media: The client's social profile
• Maps Directions: Get directions to the client

QR Code Placement

QR codes are placed in the footer of each note. If the client's campaign uses custom paper, such as letterhead, the client is responsible for ensuring there is adequate space in the footer to accommodate the QR code.

Client Analytics Dashboard

Users can access their analytics data anytime by going to the analytics page (authent-ink.com > analytics) and entering their campaign ID.

authent-ink.com/analytics

The analytics dashboard displays:

• Scan count and unique visitors (calculated from IP addresses)
• Geographic location of each scan
• Time and date of each scan
• Device/operating system used to interact

Analytics Limitations

• Analytics data is available for 60 days from the date the campaign is sent. After this period, data is no longer accessible.
• All scan timestamps are recorded in Eastern Time (ET).
• For campaigns with more than 5,000 scan locations, the map displays a representative sample to maintain performance. The full dataset can be downloaded as a CSV file.

Client Responsibilities

• The client is responsible for providing accurate destination information for their QR codes
• Authent-Ink is not responsible for errors resulting from incorrect destination information provided in the order form
• The client may request to change the QR code destination after placing their order, but changes are not guaranteed depending on the stage of production
• The client is responsible for any disclosures required by applicable privacy laws

Cancellations

• Orders may be cancelled if the client submits a written cancellation request and Authent-Ink confirms the cancellation before production begins
• Approved cancellations will receive a full refund
• Once production has started, orders cannot be cancelled and are not eligible for a refund

Production Errors

• If we make an error in production, we will reprint at no charge or work with the client to find a way to make it right
• Claims for production errors must be reported within 14 days of delivery

What We Don't Refund

• USPS delivery issues or lost mail
• Recipient non-response or campaign performance
• Errors caused by incorrect data the client provided

The client is solely responsible for the content of their messages. Authent-Ink reserves the right to refuse, cancel, or terminate any order containing:

• Illegal, fraudulent, or deceptive content
• Defamatory, threatening, harassing, or abusive material
• Content that violates intellectual property rights of third parties
• Spam, phishing attempts, or misleading marketing claims
• Content promoting illegal activities or regulated products without proper licensing
• Materials intended to impersonate another person or organization
• Requests to replicate another person's signature
• Using their own signature for fraudulent, deceptive, or unlawful purposes
• Content that violates CAN-SPAM Act, TCPA, or other applicable regulations

All Authent-Ink technology, processes, handwriting library styles, software, and branding are proprietary and protected by intellectual property laws.

The Client May Not

• Reverse engineer, copy, or attempt to replicate our technology
• Use our handwriting library for purposes other than authorized orders
• Remove or alter any proprietary notices from materials we provide

The client retains full ownership of their message content and any custom handwriting or signature they provide. Authent-Ink is granted a limited license to use these materials only for the purpose of producing and delivering the client's order.

To the maximum extent permitted by law:

• Authent-Ink's total liability is limited to the amount paid for the specific order
• We are not liable for indirect, incidental, consequential, special, or punitive damages
• We are not liable for lost profits, lost business opportunities, or campaign performance
• We are not responsible for recipient response rates or marketing outcomes
• We are not liable for USPS delivery failures, delays, or lost mail

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, unless the client opts out within 30 days of their first order.

We may update these Terms at any time by posting the revised version on our website. The "Last updated" date will reflect the most recent changes. Continued use of our services after changes are posted constitutes acceptance of the modified Terms.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.